Effective Date: September 2025

Welcome to Natural  (“we,” “us,” “our”). By accessing or using our website (thenaturalride.com) and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully.

1. Eligibility

You must be at least 18 years old or have parental/guardian consent to use our site and make purchases.

2. Products & Orders

All products listed on our website are subject to availability.

We reserve the right to refuse or cancel any order at our discretion, including if an item is out of stock or incorrectly priced.

Colors, dimensions, and descriptions are displayed as accurately as possible, but slight variations may occur.

3. Pricing & Payment

All prices are listed in pounds and include applicable taxes as indicated.

We accept payments through secured payment gateways (Stripe, PayPal).

By providing payment details, you confirm you are authorized to use that payment method.

4. Shipping & Delivery

We ship to addresses provided during checkout. Please ensure accuracy.

Delivery times are estimates only; we are not responsible for delays caused by carriers, customs, or circumstances beyond our control.

Risk of loss passes to you once the product is delivered to the carrier.

5. Returns & Refunds

We accept returns in accordance with our Return Policy.

To initiate a return, you must contact us within 5 days of receiving your order.

Refunds are processed to the original payment method once returned items are inspected.

Customized or final-sale items may not be eligible for return.

6. Account Registration

You may create an account for faster checkout and order tracking.

You are responsible for maintaining the confidentiality of your login details and for all activity under your account.

7. Intellectual Property

All content on thenaturalride.com—including text, images, graphics, logos, and designs—is owned by or licensed to Natural.

You may not reproduce, distribute, or exploit any content without prior written permission.

8. Limitation of Liability

Our products should be used responsibly and in accordance with safety guidelines.

To the fullest extent permitted by law, we are not liable for any damages, injuries, or losses arising from use of our products or website.

9. Indemnification

You agree to indemnify and hold harmless Natural, its owners, employees, and affiliates from any claims, damages, or expenses arising out of your use of our site or products.

10. Third-Party Services

Our website may include links or integrations with third-party services (e.g., payment processors, shipping carriers). We are not responsible for their practices or policies.

11. Termination

We may suspend or terminate your account and access to our site at any time if you violate these Terms.

12. Governing Law

These Terms are governed by the English laws. Any disputes shall be resolved in the courts of England & Wales jurisdiction.

13. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated Effective Date.

14. Contact Us

For questions or concerns about these Terms, please contact us via our Contact form.